Hill Street Medical Centre
Patient Survey Results (January – February)
At Hill Street Medical Centre, we are committed to providing high-quality care and continuously improving our services. Between 15 January 2026 and 27 February 2026, we invited patients to share their experiences through an anonymous survey.
A total of 80 patients participated, and we sincerely thank everyone who took the time to provide valuable feedback.
How the Survey Was Conducted
Patients visiting our clinic were invited to complete a voluntary and anonymous questionnaire in the waiting room. The survey included 26 questions covering key aspects of patient care, including:
– Booking appointments and accessing the clinic
– Interactions with reception staff and clinicians
– Communication during consultations
– Privacy and confidentiality
– Continuity of care and coordination with other providers
– Overall patient experience
What Our Patients Told Us
Overall, feedback was very positive, with all areas scoring above 85%, meaning most patients rated their experience as “very good” to “excellent.”
Key Highlights
⭐ Reception staff professionalism and friendliness received the highest rating (90.6%)
⭐ Clinician care and communication were highly rated (above 86%)
⭐ Overall patient experience scored 88.2%
⭐ Over 90% of patients had visited us more than once
These results show that patients value the respectful, caring, and professional environment we strive to provide.
| Variables | Mean response | Percentage | |
| 1 | Making an appointment and arriving to the clinic | 4.3 | 85.10% |
| 2 | Social skills of reception staffs | 4.5 | 90.58% |
| 3 | Social skills of clinicians | 4.4 | 87.82% |
| 4 | Clinician communications on medical condition and management | 4.3 | 86.23% |
| 5 | Information provided by clinicians | 4.3 | 86.53% |
| 6 | Maintenance of privacy and confidentiality | 4.3 | 85.67% |
| 7 | Continuity of care | 4.3 | 85.55% |
| 8 | Experience over the last year | 4.4 | 88.24% |
The results highlight several key strengths within the practice.
Patients expressed a particularly high level of satisfaction with the professionalism and interpersonal skills of reception staff. Interactions with clinicians were also positively received, with many patients acknowledging the quality of care and communication provided.
Overall, the findings demonstrate that the practice delivers a high standard of service across all measured areas.
Areas for Improvement
While results were very positive, your feedback has helped us identify areas where we can do even better:
Appointment Access & Arrival Experience
– This area received the lowest (but still strong) score of 85.1%
– We are working to improve appointment availability and reduce waiting times
Privacy in the Waiting Area
– Scored 83%, highlighting an opportunity for improvement
– We are exploring ways to: Improve seating arrangements
– Reduce waiting times
– Strengthen staff awareness of privacy practices
Understanding Patient Needs
– One patient indicated their clinician could better understand their personal circumstances
– We are focusing on: Enhancing patient-centred communication
-Allowing adequate consultation time
– Ongoing staff training and cultural awareness
Our Commitment
Hill Street Medical Centre remains committed to providing high-quality care and continuously improving patient experiences. The feedback gathered through this survey plays a vital role in guiding service improvements and ensuring that the needs of patients are met effectively. We value the trust our patients place in us and will continue working to deliver safe, respectful, and patient-centred care.
Contact Us
Patients are encouraged to share any further feedback or suggestions by speaking with our team or contacting the practice directly. Your input is always welcome and appreciated.
We appreciate your time and trust in Hill Street Medical Centre. If you have further feedback, please feel free to speak with our team or contact us directly.